Frequently Asked Questions

About AbuD Discount

What is AbuD Discount?

AbuD Discount is a premium benefits program exclusively for Abu Dhabi residents. Our card provides access to special discounts and offers at a wide range of establishments across the emirate, including restaurants, retail shops, entertainment venues, wellness centers, and more.

Inspired by the community-focused fazaa initiatives in the UAE, we aim to enhance your lifestyle while helping you save on everyday expenses and luxury experiences alike.

How is AbuD Discount different from other discount programs?

AbuD Discount sets itself apart in several ways:

  • Exclusive focus on Abu Dhabi, with carefully selected local partnerships
  • Premium partner network offering substantial discounts (up to 30% at many establishments)
  • Specially curated offerings that reflect the lifestyle and culture of Abu Dhabi
  • Both digital and physical card options for maximum convenience
  • Regular updates with new partners and special seasonal offers
  • Dedicated customer service team based in Abu Dhabi

Our program is designed with the fazaa spirit of community benefit at its core.

Who can apply for AbuD Discount?

AbuD Discount is available to all Abu Dhabi residents who:

  • Are 18 years or older
  • Have a valid Emirates ID
  • Have a residential address in Abu Dhabi

Both UAE nationals and expatriates living in Abu Dhabi are welcome to apply.

Membership and Application

How do I apply for AbuD Discount?

Applying for AbuD Discount is simple:

  1. Complete the online application form on our website
  2. Provide the required personal information and documentation
  3. Pay the membership fee
  4. Receive your digital card within 48 hours
  5. Your physical card will be delivered to your address within 7 working days

For assistance with your application, please contact our customer service team.

What is the membership fee and what does it include?

The annual membership fee for AbuD Discount is AED 299, which includes:

  • Both digital and physical discount cards
  • Access to all partner discounts and offers for one full year
  • Regular updates on new partners and special promotions
  • Customer support services

The membership fee represents excellent value considering the potential savings across our extensive partner network.

How long is my membership valid?

Your AbuD Discount membership is valid for one year from the date of activation. You will receive a renewal notification approximately one month before your membership expires.

Renewing members often receive special loyalty benefits and discounted renewal rates.

Can I get a refund if I'm not satisfied?

As stated in our Terms and Conditions, membership fees are non-refundable once the card has been issued. However, we are committed to ensuring your satisfaction with our service.

If you're experiencing any issues with your membership, please contact our customer service team, and we'll do our best to address your concerns and improve your experience.

Using Your Discount Card

How do I use my AbuD Discount card?

Using your AbuD Discount card is simple:

  1. Visit any of our partner establishments
  2. Inform the staff that you're an AbuD Discount member before placing your order or making your purchase
  3. Present your physical card or digital card on your smartphone
  4. You may be asked to show your Emirates ID for verification
  5. The discount will be applied directly to your bill

For specific partners, you may need to follow special instructions that will be clearly indicated in their offer details.

Where can I use my AbuD Discount card?

You can use your AbuD Discount card at all our partner establishments across Abu Dhabi, including:

  • Premium restaurants and cafés
  • Luxury hotels and resorts
  • Retail stores and shopping malls
  • Spas and wellness centers
  • Entertainment venues and attractions
  • Tour operators and travel services
  • And many more categories

Our full list of partners is constantly growing and can be found in the "Partners" section of our website or through our mobile app.

Can I use my card for online purchases?

Yes, many of our partners accept AbuD Discount for online purchases. When shopping online with participating partners:

  1. Look for the "AbuD Discount" option during checkout
  2. Enter your card number where prompted
  3. The discount will be applied automatically

Alternatively, some partners provide special promo codes for AbuD Discount members to use at checkout. These codes can be found in your member portal.

What should I do if a partner refuses to accept my card?

If you encounter any issues with a partner not accepting your card:

  1. Ensure you've informed them about the discount before billing
  2. Verify that your card is valid and not expired
  3. Check if there are any specific terms for that particular offer
  4. If the issue persists, please take note of the establishment name, date, time, and staff member's name
  5. Contact our customer service team with these details, and we'll resolve the matter promptly

Our team works closely with all partners to ensure a smooth experience for our members.

Technical Support

How do I access my digital card?

Your digital card is accessible in several ways:

  • Via email: We send your digital card to your registered email address
  • Through our website: Log in to your member account on our website
  • Via mobile wallet: Add your card to Apple Wallet or Google Pay

For convenience, we recommend saving the digital card to your smartphone for easy access whenever you need it.

What should I do if I lose my physical card?

If you lose your physical card:

  1. Contact our customer service immediately to report the loss
  2. We will deactivate your lost card to prevent unauthorized use
  3. A replacement card will be issued for a fee of AED 50
  4. The new card will be delivered to your address within 7 working days

In the meantime, you can continue using your digital card without interruption.

How do I update my personal information?

To update your personal information:

  1. Log in to your account on our website
  2. Go to "My Profile" or "Account Settings"
  3. Update the necessary information
  4. Save your changes

For certain changes (such as name changes), additional documentation may be required. In such cases, please contact our customer service team for assistance.

Contact and Support

How can I contact AbuD Discount customer service?

You can reach our customer service team through multiple channels:

  • Phone: +971 2 555 1234 (Sunday-Thursday, 9AM-6PM)
  • Email: info@faazecard.shop
  • Contact form: Available on our website
  • In-person: Visit our office at Al Nahyan Camp, Al Falah Street, Abu Dhabi (by appointment only)

We aim to respond to all inquiries within 24 hours during working days.

How can I suggest a new partner for AbuD Discount?

We welcome your suggestions for new partners! To recommend an establishment:

  1. Email us at partners@faazecard.shop
  2. Include the name and location of the establishment
  3. Add any relevant details about why you think they would be a good partner

Our partnership team will review your suggestion and reach out to the establishment if they meet our partnership criteria. If your suggestion leads to a new partnership, you may receive a special reward as a thank you!

Do you have a mobile app?

We are currently developing a mobile app that will enhance your AbuD Discount experience. The app will feature:

  • Easy access to your digital card
  • Location-based partner suggestions
  • Exclusive app-only offers
  • Personalized recommendations based on your preferences
  • Quick access to partner information and offer details

The app is scheduled for release in the coming months. We'll notify all members once it's available for download.

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